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International Taxes, Duties and Customs:Orders delivered outside the United States may incur import taxes and fees. Mulaechic does not collect these fees and they are not included in the purchase price on our website. This charge is determined by your local import taxation authority and must be paid to them in order to receive your order.

Customs will sometimes hold orders for review which can sometimes result in unexpected charges or delays. Any such delays with your delivery and/or charges are beyond our control. Customs can be a little slow with assessing packages, unfortunately we're not able to speed up this process and such delays can vary widely between packages - again this is totally out of our control.

We can't predict whether you will or will not receive a customs charge, any customs or import duties are charged once the parcel reaches its destination country. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Mulaechic has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Shipping time: We usually need 1-3 working days for stocking and 3-10 working days for shipping.
Note: In order to ensure that you receive your ordered item faster, we will automatically match the fastest shipping method according to your ordered items and country.

Shipping FAQ
1.How Can I Trace My Order?
You can follow your order both during processing and after it has left our warehouse.
Processing: You can check the status on the "My Orders" page in your Mulaechic account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website on which you can trace your order. Tracking information is also available in your Order Details.
2. How Do I Change My Delivery Address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Email to Now!
3.Why didn't I Get A Tracking Code?
If you used one of our other shipping methods, check your order status, it may have not been shipped yet. You will be emailed the tracking code when the order is made.
Any questions, please email!
4. How Do I Cancel An Order?
Please contact us as soon as you realize you need to cancel. Email!
You can find out your order status on the "Order Details" page in your Mulaechic account.

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